SUV Rentals in Washington, D.C., District of Columbia

This experience was a nightmare. I arrived at my designated time for the rental pick up to be greeted by an hour-long line to speak with a counter agent. At the counter, the agent informed that there was a shortage of cars and that I would have to wait an additional 1.5-2 hours. The agent further said that my reserved SUV would not be available and that Thrifty would provide an electric car instead. When I asked the agent whether Thrifty planned to compensate me for the delay inconvenience and for the unavailability of my car, they told me it was not their fault but rather that of renters who returned their cars late. That response is unacceptable. In my desperation to leave Washington D.C. ( I was due in NYC that evening), however, I opted for the electric car. This was a terrible mistake. I will spare readers the inconvenience of driving an electric car for long distances. Suffice to say, while on the highway returning from a New England trip, the car’s battery suddenly dissipated. The next thing I knew, I was on the side of the road with a dead battery. It was around 6:30pm and quickly getting dark, so I called Thrifty roadside assistance. Thrifty had me on hold for nearly 20 minutes and my cell phone’s battery died. Eventually, the state police arrived, and I was instructed to use a contracted tow service. Two hundred and fifty dollars and a missed flight later (not to mention 4 hours of delay), I was finally back on the road. Because I missed my flight in Boston, I had to drive down to New York to catch the next flight. I am at a loss for words. This experience has soured me to Thrifty and to electric cars in general. I hope someone will think twice before using either for a rental experience if customer service does not improve.

Calvin at the rental desk was the rudest person I have ever experienced in any customer relation position. We arrived at 0655, and as we proceeded to enter the lined off area to the counter. We were rudely yelled at by Calvin, who told us he was closed and asked in a very rude manner, why we would enter. He continued to speak belittling to us, and would not let us answer that there was no sign telling us to not enter and we apologized. He continually shamed my husband and I. As we stood there, he continued to work on the computer after 7am, which was the time it was to open. He belittled and shamed another woman who did the exact same thing as my husband and I did, entering the area. At 7:10, he still did not open the line area and walked off. We and 3 other customers stood there. Finally he arrived back at 07:17 and opened the line. he got back on his computer, took his time, putting on his rubber gloves. At 07:20, he finally took his first customer, rudely telling her to stand in front of her and not be near the counter. I have photos documenting his time of behaviour. He should immediatley be taken off the front desk and examined and counseled. He obviously has anger management issues and should be replaced. A terrrible experience to start our day.

Thrifty was renting cars without having them available. Despite having a car reserved, they were forcing people to wait in excess of 2 hours with no seating available in the building. This practice should not even be legal and I would discourage anyone from reserving a car as they do not honor that reservation. Furthermore, despite having all of my information after making the reservation, the staff asks all of the same questions.

Reserved a car at a specific location online to get there and be told they don’t have any cars and to wait. Another person walks in and they say they have no cars and won’t be getting any. I was flabbergasted that I was literally told something different 5 minutes earlier. We were then directed to another location across town in hopes of getting a car there.

They ran out of cars and I had to wait 2 hours for a car to show up to fulfill my reservation.

After hour return would be convenient.

The Budget did not give me my deposit back. 200 USD were charged as a deposit on the date of car rent. But after I gave the car back - it was not sent me back. Please pay back my deposit of 200 USD

They overbooked and had no car for me or 2 other people

They gave us a car with tires bald to the threads that we did not disover until we had driven over 500 miles . Completely negligent

Easy pick up and drop off. Clean reliable car!

Service was slow, not the right amount of people at the counter for the amount of people waiting. after that I would say that the lady at the counter was friendly.

Good. Wait time a little long at pickup.

Terrible customer service. Tricked you into renting electric car when it doesn’t nor do I want an electric car. And still charged you.

Dollar rented vehicles while not having inventory. One hour wait to get to the counter only to be told we’d have to wait 30 minutes to 2 hours for a vehicle because they didn’t have any left on site. After 2.5 hours, we finally received a vehicle.

Stood in line for over an hour. While waiting, downloaded "Dollar" app to find out app is a scam and Dollar doesn't have an app (neither does Thrifty) Cars not available. Had to get luxury XC90 Volvo for upcharge. AC either full blast and very loud (setting 2-5) or too low and not enough.

Very nice people and flexible

Friendly service and easy rental procedures. Thank you!

I asked for a car with GPS. First, I got one without. Only cars with GPS were large SUV. So, I got Ford Expedition for a very reasonable price. Mr. Dylan Jernigan was very professional and meet my request when was obvious that firtstly booked car did not have GPS.

It was difficult to find the office in Washington, D.C. o